Latest News

Christmas Opening Times
Our offices will be closed from Friday 23rd December until Tuesday 3rd January. Our email will be being monitored during this time. We would like to take this opportunity to wish all of our customers a very Merry Christmas.
22/12/2016
Christmas Card Donation
As in previous years we are donating to Holly Hedge Animal Sanctuary rather than sending out business Christmas cards.
02/12/2016
Change of Address
As of 14 November Innovate IP will be moving to new offices at Hollywood Estates in Bristol. Our new contact number will be 0117 2140339. Please open this news article for the full address. Our email addresses are not affected.
07/11/2016

Terms & Conditions

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INTRODUCTION:

Innovate IP is committed to providing a high quality, personal, friendly and reliable service. These Terms of Business apply to all work which is undertaken on your behalf and we require signature of these Terms of Business by all new Clients before being able to represent them.

Our qualified staff are Trade Mark Attorneys and must comply with the code of
professional conduct. All qualified staff are members of the Institute of Trade Mark Attorneys.

THE CLIENT:

The services of Innovate IP are supplied to you as our Client and not for the benefit of
third parties.

We may be required by law to carry out identity checks on any person or company
before being able to undertake any work on their behalf and we appreciate your cooperation
with any such requests.

In order to represent you efficiently and be able to respond to you quickly, you must
provide us with clear unambiguous instructions in writing, whether by mail, fax or
email.

During the process of securing protection for your IP many fixed deadlines are set. If
you supply instructions which are not sufficiently clear to meet a deadline, Innovate
IP accept no liability for any loss of rights which may arise and are not under any
obligation to take any steps to preserve your rights further. You will be liable for our
fees and disbursements in preserving any such rights.

You must supply us immediately with any changes in name, address, legal status or
contact details for you or your company.

CONFIDENTIALITY AND CONFLICT OF INTEREST:

We have a professional obligation of confidentiality unless you instruct us to disclose
your information or we are compelled to disclose it by law.

From time to time a conflict of interest may arise between matters of interest to you
and those of interest to another Client. We will discuss this issue with you to
determine a suitable course of action should such a situation arise.

LIMITATION OF LIABILITY:

The advice which we provide is based solely on instructions and information received
from you and it is therefore essential that all information be supplied to us. We
cannot be responsible for the use of our advice for a different purpose or in a different
context to that in which it was given.

ENGAGEMENT OF THIRD PARTIES:

In the course of providing some of our services it may be necessary to appoint
external specialists such as overseas Attorneys, search providers, investigation
companies etc. We reserve the right to select and appoint such third parties who we
believe are competent in their field and provide the best value for money. The level
of any disbursements will be agreed with you before instructing such third parties.
By signing these Terms of Business you are agreeing for us to provide such third
parties with information pertaining to the matter in which we are acting on your
behalf. Unless otherwise indicated by you, we assume you agree to us sharing
relevant information with those third parties.

OUR FEES:

We believe in providing a quality service at a fair price. We have a transparent
charging structure which means that you will be aware of the costs involved at each
stage of protecting your rights. Some of our fees may be fixed but for work of a more
advisory nature our charges will be time based. Our hourly rate varies from £150-
£200 per hour.

All actions taken by us are chargeable including, without limitation, telephone calls,
meetings, correspondence, research, advising, drafting, attending hearings, preparing
reports, travelling and waiting time.

PAYMENT ON ACCOUNT:

We may require payment in advance in respect for some of our services which require
payment of disbursements such as to the Intellectual Property Office, OHIM, WIPO
or overseas associates.

TERMS OF PAYMENT:

Unless otherwise agreed in writing we will issue interim invoices for our fees and any
disbursements at such intervals as we deem to be appropriate.

Our invoices are payable immediately on presentation and if you wish to raise a query
regarding an invoice please contact the person who sent the invoice to you as soon as
you receive it.

Invoices can be paid by cheque or bank transfer, if you wish to use an alternative
payment method please contact the person who sent the invoice to you.

If an invoice is not paid in full within 30 days we reserve the right to cease
undertaking work on your behalf and to charge interest on the outstanding sum. In
any such situation Innovate IP is under no obligation to preserve your rights and shall
not be held responsible or liable for any loss of rights.

All of our charges are subject to VAT.

FORCE MAJURE:

We shall not be liable for any failure or delay in our performance if this is caused by
factors beyond our reasonable control. In such situations we will endeavour to notify
you as soon as we can.

TERMINATION:

In the event that you wish to terminate your relationship with Innovate IP you must do
so in writing.

We reserve the right to terminate our agreement immediately if any request for
advance payment is not met or an interim invoice is not paid within 30 days as
outlined above. If we decide to terminate for any other reason we will write to you to
inform you of our decision and the reasons behind it.

GENERAL:

This agreement is governed and construed in accordance with English Law.

This agreement is with Innovate IP and not with any of our consultants, employees or
our agents directly.

We expect to enjoy a good professional relationship with you but if you feel you have
cause for complaint please contact the principal of the firm, Karen Hensman. We
appreciate and act on any feedback from Clients and if you have any comments
regarding our service please let us know.

ACCEPTANCE:

By signing these Terms of Business either in hard copy or by email acceptance of
them, you are agreeing to the above terms and conditions. If you are signing or
accepting these terms on behalf of a company you must be authorised to do so.